Service Request
A Client can search for a Service Provider and create a service request with the required work details, date and time.
AVIART PRIVATE LIMITED
Service Deal & Payment Management
AVIART is designed to help Clients and Service Providers manage service deals, payments, agreements, evidence and completion records in an organized way.
✓
Designed around a documented service-deal workflow.
AVIART
SERVICE DEAL
CLIENT
Service Request
→
SERVICE PROVIDER
Accept & Work
✓
Service Request
✓
Deal & Payment
●
Work Tracking
○
Completion & Review
AVIART
A structured way to manage service deals
AVIART focuses on the management side of a service transaction. It provides a structured process for requests, deals, payments, agreements, work evidence and completion records.
Deal Management
After the Service Provider accepts the request, the deal can move into the active deal process.
Payment Records
Payment modes, UTR information and payment evidence can be associated with the deal workflow.
Completion Evidence
Work completion can include evidence such as photos, videos, location information and completion notes.
WORKFLOW
From service request to completion
The AVIART workflow follows a sequence of request, acceptance, deal, payment, work tracking and completion.
1
Search Service Provider
Search can be performed using available provider information such as mobile number or PIN code.
2
Create Service Request
The Client selects the required service and provides the requested work date and time.
3
Provider Acceptance
The Service Provider receives the request and can accept or reject it.
4
Deal & Payment
Once the deal is active, the payment and associated payment evidence can be managed.
5
Agreement
Depending on the deal amount, the applicable signature or e-sign workflow is followed.
6
Work & Evidence
Work progress and completion evidence can be recorded through the deal workflow.
7
Completion & Review
Final completion agreement and participant reviews are part of the closing workflow.
TWO ROLES
Client & Service Provider
AVIART supports both participants in a service deal.
ROLE 01
CLIENT
Service requester
- ✓ Search Service Provider
- ✓ Create Service Request
- ✓ Select Date & Time
- ✓ Manage Deal & Payment
- ✓ Upload / Review Evidence
- ✓ Confirm Completion
- ✓ Give Rating & Review
ROLE 02
SERVICE PROVIDER
Service provider
- ✓ Create Service Profile
- ✓ Set Online / Offline Availability
- ✓ Receive Service Requests
- ✓ Accept / Reject Requests
- ✓ Manage Active Deals
- ✓ Manage Payment Information
- ✓ Complete Work & Submit Evidence
PAYMENT MANAGEMENT
Payment records within the deal workflow
AVIART's workflow includes payment-related information and evidence so that the deal record can remain organized.
01
UPI
UPI information can be used as part of the payment process, including the provider's UPI details.
02
Dynamic QR
The payment flow can present payment information through a dynamic QR-based process.
03
UTR Number
A UTR/reference number can be associated with the payment evidence.
04
Payment Evidence
Payment screenshots or other evidence can be associated with the relevant transaction.
05
Cash Deal
The workflow also supports recording cash payment information for applicable deals.
06
AVIART Service Charge
The application includes a separate AVIART service charge workflow with applicable GST calculation.
AGREEMENT
Agreement & signature workflow
The application has different agreement/signature flows depending on the deal amount.
₹100 – ₹10,000
AVIART Master Signature + Consent
For the applicable deal range, the source application describes a master signature and consent workflow.
Above ₹10,000
E-Sign Workflow
The source application describes an e-sign workflow including OTP, SHA-256 and audit trail.
Audit Trail
Agreement Events
Agreement-related events can be recorded as part of the deal history.
CANCELLATION
Cancellation workflow
The application contains separate normal and genuine emergency cancellation flows.
Normal Cancellation
Normal cancellation reasons include situations such as work not being liked, payment/amount not being understood, personal reasons or changing one's mind.
10%
Cancellation Service Charge of Total Deal Amount
Genuine Emergency Cancellation
The source application describes genuine emergencies such as serious illness, death or serious accident/injury. Evidence and AVIART verification are required.
Verified
Genuine emergency may be processed without the 10% charge
WORK COMPLETION
Record the completion of work
Completion can include evidence and final confirmation before the deal is closed.
01
Photo / Video Evidence
Work completion evidence can be submitted through the deal workflow.
02
Location Information
The application flow includes location/GPS-related evidence for applicable completion records.
03
Completion Note
A completion note can be associated with the work completion record.
04
Final Agreement & Review
Final completion agreement and participant reviews are included in the closing process.
SECURITY & VERIFICATION
Verification and deal records
The application includes account verification and security-related workflow steps.
Mobile OTP
Mobile-number authentication is part of the account access flow.
KYC
The application includes KYC-related steps, including KYC details and verification flow.
Identity Verification
The source application includes identity-related verification and live-photo steps.
Audit Records
Important agreement and deal events can be recorded as part of the application workflow.
AVIART
Built around the service-deal record
AVIART is designed around the idea that the important information of a service deal should stay organized: who requested the service, who accepted it, payment information, agreements, evidence and completion.
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Deal Information
Keep important deal details together.
✓
Payment Evidence
Associate payment information with the deal.
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Agreement Records
Keep agreement events connected with the deal.
✓
Completion Records
Capture work completion and final review.
FAQ
Frequently Asked Questions
What is AVIART?
AVIART is a Service Deal & Payment Management Service designed to organize service requests, deals, payments, agreements, evidence and completion records.
Who can use AVIART?
The application workflow has two primary roles: CLIENT and SERVICE PROVIDER.
How does a Client find a Service Provider?
The application flow supports searching for a Service Provider using available information such as mobile number or PIN code.
Can payment information be recorded?
Yes. The application includes payment-related workflows involving UPI information, QR, UTR/reference information, payment evidence and cash deals.
Is an agreement part of the deal?
Yes. The source application contains agreement/signature workflows, with different flows based on the deal amount.
What happens when work is completed?
The workflow can include completion evidence, completion notes, final completion agreement and participant reviews.
Does AVIART perform the actual service work?
AVIART is designed for service-deal and payment management. The actual service work is performed by the Service Provider.
Is the website itself the complete application?
This public website presents the AVIART service and its workflow. Live authentication, OTP, KYC, Firebase, payment gateway and other backend operations require their respective web integration.
AVIART PRIVATE LIMITED
Contact AVIART
Service Deal & Payment Management
A structured digital workflow for Clients and Service Providers.
CUSTOMER SUPPORT
How can we help you?
Submit a support request to AVIART. Your request will be recorded and can be handled by the AVIART Website Admin team.
AVIART Customer Support
If you have a question, need help with a service deal, payment record, agreement, completion record or another AVIART-related issue, send us the details below.
- ✓ Your request receives a unique ticket ID.
- ✓ Our support team can review the request in the Website Admin panel.
- ✓ You can mention a Deal ID when your issue is related to a particular deal.
- ✓ Please do not enter passwords, OTPs or other confidential authentication information.
Submit a Support Request
CONTACT
AVIART PRIVATE LIMITED
For official business and service information, use the contact details configured by AVIART.